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What if I can't make it to class?
Though we do not provide refunds, you can cancel your class and receive your credit back to book at different time. The option to cancel is available in your specific class confirmation email, as well as your account page. To cancel from your account page, log in to your account, select the ‘Bookings’ tab from your account page, and then tap the ellipses”…” next to the class you’d like to cancel. Once confirmed, it will appear on your reservations list as cancelled.
I can't make it to class. Can I get a refund?
Things come up and sometimes you can’t make it! Space is limited so please be courteous of the limited availability. Tickets will not be refunded within 24 hours of scheduled event. You will not receive a credit back if you cancel within the 24 hour window.
When should I arrive for class?
We recommend that you arrive 10 minutes early to class. This buffer will give you the time you need to change into comfortable clothes and meet other Shuffle House students!
I arrived a few minutes late for class. What should I do?
No worries! We allow students a 20-minute grace period after class begins. Just come right in and we’ll bring you up to speed!
I forgot something at the studio! Where can I find it?
If you left something at class, please contact the studio location directly and they will help you find your belongings!
Am I allowed to bring my phone?
Absolutely! We ask that you only use your phone to take videos and photos during class. If you have to make a call or answer a text, feel free to step out for a few!
Can I shower after class?
Our select studios do not currently offer showers. If and when we are able to offer this option, we will absolutely let you know!
Are there lockers or cubbies?
Yes, our select studios offer cubbies and/or lockers. While you can bring your phone and a drink into class, we do ask that you keep other belongings in a bag either in a cubby or locker outside of the studio.
Should I expect to sweat?
While we do provide fans and air-conditioning, the studio can definitely get a little warm! Make sure to wear clothes that you’re comfortable sweating in.
How loud is the music?
We do our best to create an environment full of energy and excitement! If loud music isn’t your thing, we do ask that you bring earplugs.
I bought a ticket but I can't make it! Can my friend use my spot?
Definitely! Just make sure to email us and let us know before class.
Is water avaiable at class?
Yes, but we do ask that you bring a reusable bottle with water if possible 🌏
How do I find out about upcoming classes?
When you sign up for a class you are added to our student email list where we directly send out our monthly class schedules!We also always share our class schedule on the Shuffle House Instagram Page!
Do you ever teach outside of NYC?
To stay in the know of if/when we’ll be on the road, make sure you’re subscribed to our email updates. And remember that you can always stay connected with us anytime, anywhere, online or using the Shuffle House App!
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